Refund Policy

Last updated: 27/05/24

At UPIDEV, we strive to provide the best possible mentoring services. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions regarding refunds for our mentoring services.

1. General Refund Policy

Our goal is to ensure your satisfaction with our mentoring services. If for any reason you are not satisfied, you may be eligible for a refund under the conditions outlined below.

2. Eligibility for Refunds

• One-on-One Mentoring Sessions:
  • You may request a full refund if you cancel your session at least 24 hours before the scheduled time.
  • If you cancel less than 24 hours before the scheduled session, no refund will be provided.
  • In the event of a no-show (i.e., you do not attend the session without prior notice), no refund will be provided.
• Group Mentoring Sessions and Workshops:
  • You may request a full refund if you cancel your registration at least 48 hours before the scheduled start time.
  • If you cancel less than 48 hours before the scheduled start time, no refund will be provided.
  • In the event of a no-show, no refund will be provided.

3. How to Request a Refund

To request a refund, please contact us at [Your Contact Information] with the following details:

• Your name
• Contact information
• Date and time of the scheduled session
• Reason for the refund request

We will review your request and respond within [X] business days. Approved refunds will be processed within [Y] business days using the original payment method.

4. Exceptions

• Technical Issues: If a mentoring session is interrupted or cannot be completed due to technical issues on our end, we will reschedule the session at no additional cost. If rescheduling is not possible, a full refund will be provided.
• Cancellation by UPIDEV: If we need to cancel a session or workshop for any reason, you will be offered a rescheduled session or a full refund.

5. Non-Refundable Fees

Certain fees and charges are non-refundable, including but not limited to:

• Any processing fees or transaction charges imposed by payment providers.
• Fees for any materials or resources already provided or accessed.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. It is your responsibility to review this Refund Policy periodically to stay informed of any changes.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

UPIDEV
71-75 Shelton Street, WC2H 9JQ
London, UNITED KINGDOM
alexandreblanchet@upidev.fr
+34679607913